Our service philosophy

Customer proximity and customer satisfaction are our source of motivation.

All our service activities are focussed on you – the PENTAX customer. Together with you we are continually striving to widen our performance spectrum and align it to your needs, so as to ensure that you benefit from an impeccable organisation coupled with the best possible cost transparency.

Your individual needs are important to us. In order to adapt our service portfolio to your particular requirements at all times, we offer you tailor-made service contracts in which all our services are made to order. It is you who determines the services that are relevant for your specific purpose. We offer an extensive choice of basic services which you can extend at will.

Closer is greater.

In order to take care of any occurring problems as quickly as possible, our European headquarters in Hamburg is supported by two other service centres, two regional branches and ten field force technicians nationwide. Get in touch with us! Ensuring that you are satisfied with our service is our top priority – we want you to be able to depend on our team in the same way that you can rely on your PENTAX equipment.

In view of its high priority rating, we have dedicated an entire section of our website to the topic of hygiene. Please click here for detailed information.